Fares and payment
How is my fare calculated?
Your fare is calculated from your pickup and drop-off addresses, your date and time, and the vehicle you choose. It is a fixed price for the whole vehicle, shown before you pay.
Is the price per person or per vehicle?
Per vehicle. Everyone travelling in the car or van shares one fare, up to the vehicle's seat and luggage limits.
How do I pay?
By bank card, through the secure payment form at the end of the booking. You review your total before paying.
Where can I see all your fares?
Our private transfer prices page lists fares for popular trips by vehicle class.
Every listed fare is on private transfer prices.
Booking
How do I book a private transfer?
Enter your pickup, drop-off, date, time, passengers and luggage on the homepage. Then add your details, flight number for airport pickups and any child seats, choose your vehicle and pay securely.
How far ahead do I need to book?
The booking form shows the earliest pickup time currently available. For anything sooner, email info@myprivatetrips.com.
Can I book a return trip?
Yes. Choose Return on the booking form and add the date and time of your return pickup. Both legs are priced and paid together.
Do I need to give my flight number?
For an airport pickup, yes. The booking form asks for your arrival flight number whenever the pickup is an airport, and it stays hidden for other pickups.
What if my route can't be priced online?
Some routes are quoted personally by our team. The booking form tells you when this applies; email info@myprivatetrips.com with your route, date and passengers for a quote.
Vehicles, seats and luggage
Which vehicles do you have?
Executive sedans for up to three passengers with two bags, and Mercedes V-Class and Vito-Tourer vans for up to seven passengers with five bags.
Can I add child seats?
Yes. Choose rear-facing, forward-facing or booster seats and the quantity of each while you book. The number of child seats cannot be more than the number of passengers, and any charge is included in the price you see.
How much luggage can I bring?
Enter your real bag count when booking. The form only offers vehicles that can carry your passengers and luggage.
Can I leave notes for the driver?
Yes. The booking details step has a notes field for anything your driver should know.
Seats and luggage for each class: private transfer vehicles.
Where we drive
Which areas do you cover?
Trips around the Gold Coast and Brisbane, selected trips from Brisbane to the Sunshine Coast, and trips from the Gold Coast or Brisbane to Northern NSW, including the Tweed Coast and Byron Bay.
Can you drive between two towns in NSW?
No. Every trip must start or finish in Queensland, so a trip with both ends in NSW, such as Ballina to Byron Bay, cannot be booked.
Which airports do you serve?
Gold Coast Airport and Brisbane Airport, including both of Brisbane's terminals.
See Gold Coast Airport transfers and Brisbane Airport private transfers for fares from each airport.
Anything else?
For questions about a specific trip, the trip pages go into detail, such as our chauffeur service Gold Coast page. Booking conditions are in the booking terms. For anything not covered here, contact MyPrivateTrips.